“The majority of complications we see are related to system failures,” notes Dr. Vitale. “I think we under-appreciate the reality that there is an entire episode of care that starts before surgeons enter the OR, whether it relates to skin prep or antibiotics, as examples, but also formal discussion about potential risks before the surgery. If you align your processes, you make it much less likely for the wrong problem to propagate through the system.”
“Approaching errors from the system-level perspective places greater emphasis on work conditions that result in human error and allows for countermeasures to be built into the organization to create a more effective work environment and workforce,” says Dr. Vitale in an article published in the May/June 2022 issue of the Journal of Pediatric Orthopaedics, which provides high-level recommendations for clinical and surgical practice. “Although safety in pediatric orthopedic surgery does depend on individual skill and expertise, it further requires a well-developed system approach.”
Dr. Vitale discusses how “a systems approach to health care delivery through the use of work-aids to aid clinical decision making, investing in one’s team and breaking hierarchies, and establishing a culture of psychological safety that can help address errors that result in preventable patient harm.”
Work-Aids: Checklists and guidelines can direct surgery, ensure that all evidence-based patient safety measures are complete, assist in task assignment, and formalize communication.
Team-Based Approach: Using a method such as the Comprehensive Unit-Based Safety Program (CUSP) can improve perioperative efficiency and promote a culture of safety. Engaging frontline staff members in quality efforts early on fosters greater investment in quality improvement and patient safety goals across the team.
Culture of Psychological Safety and Trust: Encouraging OR team members to voice their questions, concerns, or potential errors without the fear of reprisal inspires a mutual feeling of trust and respect that can improve team performance through improved communication and collaboration.
The systems-level approach is a strategy that Dr. Vitale and his colleagues have long applied to their own surgeries at NewYork-Presbyterian Morgan Stanley Children’s Hospital. “Because we are a very high volume facility with 350-plus pediatric spine surgeries a year, we have been able to create dedicated spine teams in which the same pediatric anesthesiologists are taking care of our patients and the same nurses who are in the operating room with us are also taking care of these patients in the clinic,” says Dr. Vitale. “We have a multidisciplinary preoperative indications conference prior to every case where we discuss patients with everyone who will be involved in their care.”
“The second key is that every aspect of the surgery and the surgical environment is highly standardized,” continues Dr. Vitale. “We have a standard set up for the OR table and for lights, as well as standard procedures for draping and prepping. And we have lots of checklists – for intraoperative neuromonitoring safety, for technical issues, and for parents. We also have formal data reporting mechanisms. I think every minute that you spend improving your processes by following best-practice guidelines and through structured communication with the team pays off with regard to better outcomes for patients.”